About Us

Broadvoice Telecom, an Australian based business

Where it all began

It all began back in 2008 when the members of a small computer business decided to look into a VoIP Phone System for the office. We quickly discovered the benefits VoIP systems can bring to a business of any size, but found it to be quite expensive and complex for onsite implementation.

It was back then that we decided that Hosted VoIP Systems are the way of the future. We have since dedicated ourselves to this project and it has quickly overgrown the IT Support business we had back then.

Our Investment

The concept of our business model is to be independent of any other carrier or supplier. This requires significant investments into the core technical infrastructure and a high level of in-house skills and expertise.

In 2013, BroadVoice Telecom obtained its own AS numbers with APNIC and later with RIPE (autonomous system number) and we currently peer with multiple IP Transit providers and have direct cross connects with major UK, Australian and New Zealand Telephony carriers. Being independent allows us to negotiate much better deals and pass on the savings to our clients.

Launch of PBX -inhouse developed multi-tenant PBX system

We are excited to launch this new service that offers an easy drag and drop web interface to manage complex call flow configurations. We’ve been working on development, integration and testing of various components of this new system. Further advancements were also done to automate signup and service ordering in our billing, automation of number porting processes, integration of PBX with Microsoft 365 - Skype for Business and Microsoft Teams. We now offer a complete cloud hosted Unified Communications suite, flexible, scalable and feature rich at very competitive rates!

Cloud business, Real people

We are a team of dedicated professionals who really love what we do!
Our clients quickly discover that they can always talk to senior management or a senior technical engineer, getting their questions answered quickly and professionally.

We’ve eliminated complex support escalation processes and address customer enquiries directly to the person in charge. We are here to help your business grow and there is nothing better than hearing about the success of our clients.