Hosted PBX

Your business phone system in the cloud

Hosted PBX’ is used to describe a phone system that is hosted in the
cloud (or Internet) and works via VoIP (Voice Over Internet Protocol).

Some benefits of Hosted PBX include being location
independent, not needing equipment, and being easy to manage. Add and
remove phones when
required, with minimal configuration. Hosted PBX offers a
significantly richer feature set compared to older on-premise deployments.

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Hosted PBX

This is how it works

Phone Number

User Licence

Device Licence

Call Plan

Equipment

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and try it for yourself

 

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Flexible pricing structure

Optional extras

Webphone

A phone in your browser.
Calls, phonebook, queue management and more from the comfort of the browser tab.

$4.40

Connect your phone system to CRM, service management or any other web application. Through the use of APIs, your phone system is an active part of an effective business ecosystem.

Call Recording Storage

 
Keep call recordings in your personalised cloud storage. Flexibility to customise which calls to store and for how long. Easily search for recordings by multiple parameters. Links to the recordings are also available via webhooks. Call recording to email functionality is included at no extra cost.

 

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Looking to customize your Hosted PBX system?

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Hosted PBX

Features & Benefits of our platform

Designed with ease of use in mind, PBX allows you to have full control of complex call flow scenarios with an easy to understand block diagram. Our billing portal allows you to order phone numbers and licences and get it instantly activated.
You are now in true control of your business communications.

PBX Feature Highlights

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Call recording storage

Keep call recordings in your personalised cloud storage. Flexibility to customise which calls to store and for how long. Easily search for recordings by multiple parameters. Links to the recordings are also available via webhooks.

Web callback

With web callback, your website visitors can contact you via a special widget with ease. The visitor only needs to enter a phone number and click ‘Call me’ and the system will immediately dial this number using a call plan selected in the PBX. Once a visitor answers a call, it will be routed to the next object in the call flow: User, Queue, Ring group or any other.

 

Webhooks

Webhooks will allow you to configure your hosted PBX to send call event notifications to third party applications. This will allow you to integrate with almost any CRM on the market and enable features like caller contact details pop up, click to call and a whole lot more of cutting-edge features.

 

CRM integrations

Connect Webphone to CRMs such as HubSpot, Zendesk, Zoho, etc. and get information from CRM directly during calls or in your contact list and call history.

 

Inbound SMS to email

This feature forwards incoming text messages to your email address. *Currently works with Australian mobile numbers only.

 

Real-time call monitoring

Call monitoring allows you to listen and discreetly speak to your agents in a real-time call. By monitoring calls, supervisors can improve the agents’ performance, offering training and supervising their calls to guarantee the best customer experience support.

 

Webphone

App for making and receiving calls with many additional features for advanced telephony. Available in a browser and on any desktop system: Windows, macOS and Linux. Queue management, CRM integrations, quick caller ID change and more.

 

REST APIs

REST API is designed for integration with various third-party software packages like CRMs, Ticketing systems, etc..
This will allow third party applications to query our cloud PBX and Billing systems for various type of information.

 

Call queue wallboard

A call queue wallboard enables you to monitor the status of your call queues in real time. See how many callers are waiting in your call queues, how many agents are on calls, average wait time for each queue, number of missed and answered calls. Your agents will be provided with live information about call loads and will allow them to adjust their time spent on call. Management will be able to monitor performance of agents in real time and to make necessary changes in the staff allocation to each of the call queues.

 

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Statistical Call Reports

Inbound Call Reports

You can select a date range and generate a report about all the inbound calls going to your business.
You will see statistics about how many calls were answered or missed and where those calls were coming
from by caller ID. You can also save the generated reports as PDF or CSV files for further analysis.

Outbound Call Reports

You can select a date range and generate a report about all the calls made by your business.


You will see statistics about how many calls were made and how many were answered, busy or not answered.
You will see statistics regarding destination prefixes (e.g. calls to 613 – Victoria or 612 – NSW etc).
You can also save the generated reports as PDF or CSV files for further analysis.
 

Daily Call Distribution

The daily call distribution report shows you statistics about the number of inbound and outbound calls
made on each day of the chosen reporting period. This information includes busy and no answer call statistics,
so that you can analyse the busy time periods and identify peak days for your business.

 

Hour of Day Call Distribution

The hour of day call distribution report shows the number of inbound and outbound calls made on each hour
for the selected date period so that you can analyse the busiest time of day for your business, see when
you have a shortage of staff to handle calls, and determine when is a quiet time of day for your business.

 

Monthly Call Volume

The monthly call distribution report reveals statistics about the number of inbound and outbound calls made during each month of the selected reporting period. This data includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak months for your business.

 

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